Ingram Winter Green (“IWG”) is confident of providing a high quality of service in all respects. If you have any queries or concerns about IWG’s work for you, or about any bill, then please raise them in the first instance with the fee earner or supervising partner responsible for your work. If that does not resolve the problem to your satisfaction, or you would prefer not to speak to that person, then please contact either of the firm’s client care partners, Sanjay Chandarana or Michael Compton.

Our Formal Complaints Procedure

IWG has a formal Complaints Procedure, which you are entitled to activate should you so wish, by writing to us at Our Address and so requesting. A copy of IWG’s formal Complaints Procedure is available here.

In some circumstances, you may also be entitled to make an application to court for an assessment of IWG’s bill under Part III of the Solicitors Act 1974. However, IWG shall be entitled to charge interest on the unpaid amount of any bill that is upheld by the court.

Legal Ombudsman

If after activating our formal Complaints Procedure you are unhappy with the outcome, or if we do not resolve your complaint within eight weeks, you may be able to have recourse to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Your complaint to the Legal Ombudsman may relate to a bill, unless you have initiated a court review of that bill, in which case you will not be able to make a complaint to the Legal Ombudsman in respect of the same bill.

The Legal Ombudsman can be contacted on telephone no. 0300 555 0333 (Minicom: 0300 555 1777) or by post to PO Box 6167, Slough, SL1 0EH. Further information and a complaint form may be obtained from


The Solicitors Regulation Authority (SRA) work with solicitors and authorised firms to ensure we comply with the SRA’s Principles, act independently, fairly and with integrity to best serve the interests of our clients and the public interest.  Whilst we strive to exceed those requirements  you may feel, in certain circumstances, that we have fallen short.  In that event, you have the right to make a complaint about us to the SRA, who can assist you.  Please see the SRA’s website for further guidance about making a complaint to them. We suggest that you to read this guidance before making a complaint. In most cases you may need to make a complaint directly to us before the SRA will take your complaint any further.

If you require any further guidance about making a complaint to the SRA then you should contact the SRA Contact Centre.

If you wish to make a complaint to the SRA you should contact the SRA Reports Team.