Complaints

Ingram Winter Green (“IWG”) is confident of providing a high quality of service in all respects. If, however, you have any queries or concerns about IWG’s work for you or about any bill, please raise them in the first instance with the fee earner or supervising partner responsible for your work. If that does not resolve the problem to your satisfaction or you would prefer not to speak to that person, then please contact either of the firm’s client care partners, Colin Winter or Nick Green.

Complaints Procedure

IWG has a formal Complaints Procedure, which you are entitled to activate should you so wish, by writing to Colin Winter and so requesting. A copy of IWG’s Complaints Procedure is available on written request to any partner of IWG.

In some circumstances, you may also be entitled to make an application to court for an assessment of IWG’s bill under Part III of the Solicitors Act 1974. However, IWG shall be entitled to charge interest on the unpaid amount of any bill that is upheld by the court.

Legal Ombudsman

If after activating IWG’s formal Complaints Procedure you are unhappy with the outcome, or if IWG do not resolve your complaint within eight weeks, you may be able to have recourse to the Legal Ombudsman for England & Wales, who operates a non-judicial independent complaints system. Any such referral must normally be made within six months of the final determination of your complaint by IWG. Your complaint to the Legal Ombudsman may relate to a bill, unless you have initiated a court review of that bill, in which case you will not be able to make a complaint to the Legal Ombudsman in respect of the same bill.

The Legal Ombudsman can be contacted on telephone no. 0300 555 0333 or by post to PO Box 15870, Birmingham B30 9EB. Further information and a complaint form may be obtained from www.legalombudsman.org.uk.